SHATAYU portal lists 30,151 trained caregivers for the elderly; search and callback free

Families in Andhra Pradesh and Telangana looking for a trained attendant for an ageing parent can search a free national list, district by district. The Union Ministry of Social Justice and Empowerment said on Friday, 13 November, that its SHATAYU portal carries 30,151 geriatric caregivers across the states and Union Territories.

SHATAYU, short for Senior Holistic Care Assistance and Training for Your Utility, went live on 22 May 2026 at a national workshop titled ‘Creating a Well-Functioning Care Economy’. The Department of Social Justice and Empowerment runs it as a caregiver dashboard and directory at shatayu.dosje.gov.in, and the ministry set out how it works in a release.

How a family asks for help

A user picks a state, then a district, and sees the caregivers registered there. Anyone who wants help with hiring can fill in a callback form with the district, the kind of care required and a mobile number, which is checked with a one-time password. The request is passed to caregivers in that district so that they can contact the family directly. Full-time and hourly work can both be requested, and neither the search nor the callback costs anything.

The categories on the form cover general elderly care, support after surgery, care for people living with dementia or Alzheimer’s, physiotherapy, mobility support and palliative care. Families can also rate a caregiver and leave feedback on the portal.

Pay and checks rest with the family

The portal’s own rules draw clear limits. It does not set wages: pay, working hours and leave are for the family and the caregiver to agree between themselves. Caregivers are listed only with qualifications from the National Institute of Social Defence or the National Skill Development Corporation, yet the portal tells families to confirm a person’s identity and background, and police verification where it applies, before engaging them. Criminal misconduct is to be reported to the local police, and any misconduct can also be raised through the portal’s feedback and grievance channel, which can lead to a profile being reviewed and removed.

Trained caregivers in the two states can sign up on the same site by submitting personal details, an address, course qualifications and certificates, and can follow the status of the application online. A profile appears only after it is reviewed and approved. The ministry recognises four training tracks, from geriatric care providers to elderly care companions who offer company rather than medical help. The portal says its directory is updated periodically, so the count for any district can change between visits.